Welcome to Austin!
Signing Up to Be a Dasher?
We are accepting dasher sign ups for the following modes of transportation: car.
Please bring your I.D.* to complete your background check, as well as a Credit/Debit Card** to purchase supplies.
*We do not accept Provisional Licenses or Permits
**We do not accept cash
Office Hours and Location
To find the office, search for "DoorDash Austin" on Google Maps. We're very close to the intersection of I-35 and Braker Lane, just off of the southbound I-35 Frontage Road.
- Monday: 3-7pm
- Tuesday: CLOSED
- Wednesday: 9:30am-4:30pm
- Thursday: CLOSED
- Friday: 9:30am-4:30pm
- Saturday: 9:30am-12:30pm
- Sunday: CLOSED
Please check here prior to visiting the office as the hours are subject to change. If you are coming to purchase supplies, please bring a debit/credit card as we do not accept cash.
We will transition completely over to the New Dasher Pay Model on July 21, 2017. For more information regarding the New Dasher Pay Model, please visit our New Dasher Pay Model FAQs page.
We understand that change can be uncomfortable. Please reach out to us at doordash.com/help and we’d be happy to address your questions!
DASHER PEAK PAY:
Beginning Wednesday October 11, earn $1 extra per delivery during peak lunch (11am-2pm) and dinner peak (5-8pm) in the following starting points: Cedar Park, Round Rock, South Austin and Central Austin.
To qualify, Dashers must accept 75% of all orders.
DASHER MINIMUM PAY GUARANTEES:
We will be discontinuing minimum pay guarantees as of Wednesday October 11.
For new areas DoorDash may guarantee a certain level of earnings during your dash if you meet particular requirements.
Current Minimums Programs:
- $9/hr guaranteed minimum pay, all day in all Cedar Park, Round Rock, South Austin and Central Austin
To qualify for these minimums programs, you must do the following each dash:
- Accept 80% of delivery opportunities offered to you
DASHER DEACTIVATION POLICY:
Please see the Deactivation Policy here for more information. Dashers who fall below the listed threshold may be subject to deactivation.
- Minimum Rating: 4.2
With DoorDash Drive, restaurants needing to deliver larger or bulk orders can request a Dasher to their location directly. These orders typically pay at a higher rate, are larger in size and sometimes longer in duration than the average 'marketplace' delivery.
If you are interested in becoming 'equipped' to receive DoorDash Drive orders, email us at AskTexas@doordash.com.
Requirements to qualify for DoorDash Drive:
To qualify for these minimums programs, you must do the following:
- Complete 100 deliveries
For more information on DoorDash Drive, please see this page.
What if I have an issue or run into a problem with an order while on a dash?
Support is available both in the Dasher app during a dash as well as on the web at doordash.com/help.
My app isn't working, what do I do?
Please make sure you are on the latest version of the app, which can be found in the Google Play Store (Android) or at this link (iOS), restart your phone, and log back in. If you are still having issues, please visit doordash.com/help to submit a support request, and file the issue on the Texas Dasher Bug Report Form.
Do I have to wear my DoorDash t-shirt or use any DoorDash supplies?
While we do not require you to wear your red DoorDash shirt or use a hot bag/blanket, certain restaurants do require it and may not release the order to you if you do not. This will typically be indicated in the instructions for each order, if applicable.
How can I stay up to date on DoorDash information in Austin?
For additional information and updates, join the Austin Dasher Facebook group. We also frequently communicate news and updates by text message and in-app announcements.