How Ratings Work

All ratings are based on your last 100 delivery opportunities.

As you Dash, ratings from previous deliveries are replaced by ratings from more recent deliveries, making it easier for you to improve your metrics over time and become eligible for new programs and incentives.

 

Ratings Updates

2017/01/31: Some Dashers may notice changes to their Acceptance and Completion rates over the next 24 hours. While we encountered an issue causing these rates to display incorrectly for some Dashers in the app, the latest update fixes the bug. Customer Ratings have been calculated correctly, and were not affected by the issue. Thanks for your understanding.

Common Rating Questions

Why do the numbers change so quickly?
Ratings numbers change more quickly if you haven't completed 100 deliveries yet. One rating out of only 10 deliveries is more impactful than one rating out of 100 deliveries.

* Your rating will fluctuate more with your first deliveries, but as you approach 100 deliveries the impact of each rating will stabilize and become more predictable.

What if I have fewer than 100 deliveries?
The percentage you see in the app is calculated using however many deliveries you’ve accepted, completed, or been rated on by customers. For example, if you’ve only delivered 10 orders and received 5-stars on all 10 deliveries, your Customer Rating would be 5.0.

* Your rating will fluctuate more with your first deliveries, but as you approach 100 deliveries the impact of each rating will stabilize and become more predictable.

How quickly will an old rating be replaced?
Because Ratings are based on your last 100 deliveries, old ratings are eventually replaced by more recent ratings. How quickly old ratings are replaced simply depends on how quickly you complete new deliveries.

What if a Customer doesn’t provide a rating?
The Customer Rating is based on the most recent 100 customer ratings you received. If a customer doesn’t rate a delivery, it doesn’t positively or negatively affect your account.


Types of Ratings

Customer Rating

Customer Rating is an average of the most recent 100 customer ratings you received. This number is an average of the ratings your customers give you, based on a scale from 1 to 5 stars. If a customer doesn’t rate a delivery, it doesn’t impact your Customer Rating positively or negatively.

Ratings
5.00             = Perfect! 
4.70 – 4.99  = High
4.30 – 4.69  = Medium 
4.20 – 4.29  = Low
< 4.20           = Very Low

Acceptance Rate

Acceptance Rate is the number of orders you accepted out of the last 100 delivery opportunities. Consistently accept delivery opportunities to raise your Acceptance Rate.

 

Ratings
100%         = Perfect!
80 – 99%  = High
50 – 79%  = Medium
25 – 49%  = Low
< 25%        = Very Low
 

Completion Rate

Completion Rate is the number of deliveries you completed out of the last 100 deliveries accepted. To increase your Completion Rate, complete each delivery you accept. 

 

Ratings
100%         = Perfect!
95 – 99%  = High
90 – 94%  = Medium
85 – 89     = Low
< 85%        = Very Low