Click here for an explanation of how pay works on the DoorDash platform.
Dashers sign up to dash in a specific starting point. Sometimes, dashers may be moved to neighboring starting points if additional dashers are needed there. As of March 2018, there are 3 starting points: Downtown Richmond, West End, and Short Pump. We'll be expanding into Midlothian on 4/18.
Within a starting point we have set up various hotspots. Hotspots are located on where DoorDash expects orders to be placed. Dashers are more likely to receive an order if they are closer to the restaurant from which a customer orders. The app will direct you to the closest hotspot between orders.
To the right, you can see where these starting points are.
Market Operating Hours
- 7 days a week, 10:30AM - 10:30PM
Slots to dash are released each day at 3:00pm.
EX: On Monday, the following Sunday's slots will be released. On Tuesday, the following Monday's slots will be released, and so on.
Know someone who could be a great dasher? Dashers earn $50 for every dasher referred, so send in-app invites to your friends and have them apply! Your friend will also receive $25. Bonuses are paid out after the referred dasher completes 30 deliveries within the first 30 days.
Please see the Deactivation Policy here for more information. Dashers who fall below the listed thresholds may be subject to deactivation.
Minimum Rating: 4.5
Minimum Completion Rate: 80%
What if I have an issue or run into a problem with an order while on a dash?
Support is available both in the Dasher app during a Dash.
My app isn't working, what do I do?
Please make sure you are on the latest version of the app, which can be found in the Google Play Store (Android) or at this link (iOS), restart your phone, and log back in. If you are still having issues, please visit https://doordash.com/help to submit a support request.
See Additional Materials Below for:
- "What's a Dash Like?"
- Payments and Other Tips"
- "Scheduling a Dash"
Signing Up to Be a Dasher?
We are currently accepting Dashers with cars. Sign up here!
How to get Started
Welcome Kit mailed to your home
Choose the drop-ship option at the end of your application and we will mail your welcome kit to your home. Pending a background check, the kit will take ~5-10 days to arrive. Once you receive the kit, make sure to enter your red card and follow all instructions to start dashing!
Click or tap to continue from one slide to the next.